Dental Recruitment Group Ltd is collaborating with a private practice in Borehamwood to find a dedicated and enthusiastic Patient Care Coordinator to join their team on a permanent basis.

Days/Hours : Full-time, 40 hours/week – Monday-Friday, 8:30 AM – 5:30 PM

The Patient Care Coordinator will serve as the first point of contact for patients, ensuring a seamless and exceptional experience.

Responsibilities include managing patient interactions, coordinating appointments, and performing administrative and reception duties to uphold the practice’s reputation for excellence and operational efficiency. ​

Key Responsibilities: ​

• Reception & Patient Management: Welcoming patients, maintaining a clean reception area, managing calls/emails, leading staff huddles, and promoting the practice’s reputation.
• Diary & Appointment Management: Efficient scheduling, managing recalls, and optimising appointment productivity. ​
• Administrative & Data Management: Maintaining accurate patient records, adhering to GDPR, and managing financial records. ​
• Patient Journey & Hospitality: Ensuring high standards of care, upselling treatments, and providing comfort to patients. ​
• Finance & Reporting: Processing payments, maintaining financial accuracy, and reporting income. ​
• Communication: Acting as a key communication point for patients and staff, addressing inquiries and concerns professionally. ​
• Compliance & Health & Safety: Adhering to safeguarding policies, infection control protocols, and the practices policies. ​

Requirements to be considered for the Patient Care Coordinator role:

• Experience in front-of-house or administrative roles (preferably in dental/healthcare). ​
• Strong communication, organizational, and multitasking skills. ​
• Proficiency in computer systems; knowledge of dental terminology is a plus. ​
• Proactive and team-oriented attitude. ​

In exchange, you’ll receive:

• A Lovely Working Environment: Enjoy a positive and welcoming atmosphere.
• Market-Leading Salary: Competitive compensation that reflects your experience and expertise.
• Excellent Administration Support: Benefit from dedicated administrative assistance to help you excel in your role.
• Clinical Support: Access to strong clinical backing to enhance patient care and operational efficiency.

If you feel you meet the requirements for this Patient Care Coordinator, click apply!